Children & Families Must Be Supervised by Staff / Volunteer / Team Members at All Times Procedure
CAC staff member will inform volunteer of appointment date / time
Information will be provided as to identifying information of family members
Children and families will be supervised in lobby of CAC at all times
Provide snacks / water to children / families
Report any issues or concerns to a staff member immediately
Therapy / Treatment / Interview Rooms: Will Be Cleaned / Disinfected
Definition: the term “toys” will be used generically throughout this document to include all pay equipment, toys and recreational items used by patients in the CAC.
Stuffed toys cannot be adequately cleaned/disinfected and are to be given to children as a gift.
All CAC “toys” will be disinfected between client use
All staff will be responsible for disinfecting commonly shared client “toys” before use by another client i.e. Nintendo control pads, hand held video games, dolls, etc.
Utilizing Client Participation / Satisfaction Surveys as Method to Review Service Delivery Outcomes
Overall: Volunteers will be utilized to make phone calls to clients-asking structured questions regarding CAC service delivery. They will record the information onto the survey form. Information from the forms will be compiled into one report on a monthly basis and reviewed by the MDT team.